Refund policy

NOVA SELECT LAB

Last updated: October 12, 2026

This policy applies to orders delivered to the United States and purchased directly from NOVA SELECT LAB.

For return, refund, or cancellation requests, contact service@novaselectlab.com.

1. Requesting a return or refund

For change-of-mind returns, contact us within 30 calendar days after delivery. Items must be unused, in their original condition, and include the original packaging, accessories, and any included gifts.

Include your order number, the email used for the order, the affected item, and a description of your request. We aim to respond within 2 business days, excluding weekends and public holidays.

Contact us before shipping anything back. Our support team will review your request and provide written instructions for the next steps.

2. Damaged, defective, or incorrect items

If your item arrives damaged, is incorrect, or does not work as described, contact us promptly. We may request reasonable photos, a short video, or product identification details, where available, to understand and verify the issue.

Evidence should show the actual item received and accurately represent the problem. Never use or charge an unsafe product to demonstrate a fault.

The unused-item and original-packaging requirements for change-of-mind returns do not automatically exclude a valid defect claim. The 30-day change-of-mind window does not shorten any applicable statutory warranty or legal remedy period.

Damage caused by misuse, accidental damage, or modifications is not covered by our voluntary change-of-mind return terms. We assess the cause of the problem and any applicable consumer rights before deciding a claim.

3. Review and return instructions

We may verify requests against order, delivery, and product records. We may ask for additional information reasonably needed to complete the review. We will explain what is needed and keep you informed of the next steps.

Use only the return address and shipping or collection instructions supplied by our support team. Do not assume that the sender address on your package is an authorized return location.

For approved change-of-mind returns, the customer is responsible for return shipping costs. Return destinations may involve international shipping; we will confirm the destination and requirements before you ship.

For verified defects, shipping damage, or an incorrect item caused by us, we cover reasonable return shipping or collection costs required by our approved resolution. Contact us before paying for a service so that we can arrange or approve it.

We do not charge a restocking fee under this policy.

4. Resolution options

Depending on the issue and your preference, we may offer a replacement, an exchange, a refund, or an optional partial-refund or discount arrangement.

Partial refunds, store credit, and discount offers require your agreement. Declining an alternative offer does not change your eligibility for a refund under this policy or applicable law. You do not have to accept store credit instead of a refund you are entitled to receive.

5. Cancellations and delivery problems

Contact us as soon as possible to cancel an order. If it has not shipped, we will cancel it and refund the payment. If it has shipped, we will explain the applicable return process.

If we cannot ship within the promised timeframe, we will notify you and offer the choice of agreeing to the delay or canceling for a full refund.

For a missing package, contact us with your order number. We will review the tracking and delivery information and work with you to resolve a verified delivery failure through a refund or a replacement agreed with you.

6. Refund amounts and timing

Approved refunds are sent to the original payment method unless you expressly agree to another permitted method.

A full refund for an affected item includes the price actually paid for that item and its applicable taxes. For change-of-mind returns, original delivery charges are not refundable unless required by law. If our error affects the entire order, we also refund any original standard delivery charge.

We will not deduct undisclosed shipping or handling charges from a refund.

We aim to review a complete request within 5 business days. If a return inspection or additional verification is necessary, we will explain the requirements and expected timing.

We process approved refunds within 5 business days after final approval. Your bank or payment provider may need additional time to display the credit. If you have not received it within 10 business days after our refund confirmation, contact us for assistance. Any shorter timeframe required by applicable law takes priority.

7. Battery safety

If a power bank appears swollen, leaking, physically damaged, or unusually hot, stop using and charging it and contact us for guidance.

Do not dismantle, puncture, crush, burn, or place a power bank in household trash or curbside recycling. Do not ship a damaged battery using an ordinary mailing service without appropriate instructions.

Where recycling or disposal is appropriate, contact a local battery recycler or household hazardous-waste facility first to confirm that it accepts the device and to obtain handling instructions. We will not ask you to damage a battery as proof of a claim.

8. Your consumer rights

Nothing in this policy excludes or restricts any non-waivable consumer rights, statutory warranties, or remedies under applicable law. Where applicable law gives you additional rights, those rights take priority.

For help, email service@novaselectlab.com.